Privacy

Effective 19 October 2026. Carlo Fardella trading as Sugata Software, Perth, Western Australia, is responsible for the information described here.

Your captures stay on your machine

Screen captures, recordings, annotations, recognised text and your capture library are processed and stored locally. Clippa does not upload them to Sugata. If you copy, share or sync a file using another service, that service's privacy terms apply.

Information used for licences and support

• Your email address, purchased product and edition, seat quantity, payment amount and currency, and Stripe transaction references.
• A machine fingerprint, activation identifier, licence counter, registration time, check-in time and seat-release history. These link a seat to a machine without sending your captures or file paths.
• A hash of each registration code, with its expiry and attempt count. Codes expire after 30 minutes and expired entries are removed by scheduled cleanup.
• Support correspondence and delivery-failure records needed to investigate missing emails.

The app contacts our licence service at api.sugata.com.au for purchasing, registration, licence check-ins and seat releases. It also checks the public update manifest for new versions. These requests expose ordinary connection information such as your IP address to the hosting provider.

Payments and service providers

Stripe processes payment and billing details under its own privacy policy. We do not receive or store card numbers. Our licence database, backups, website and transactional email use Cloudflare. Support email uses Cloudflare Email Routing and Google Workspace. These providers may process information outside Australia.

We use this information to deliver the software and licences you purchase, help with support, keep financial records and prevent licence abuse. We do not sell your personal information.

The website

The Clippa site uses no advertising or analytics scripts. Purchase forms send the email, edition and quantity you enter to our licence service to open Stripe Checkout. A purchase-confirmation reference is used to check whether payment succeeded; the confirmation response does not disclose your email address. Cloudflare processes ordinary request information to serve and protect the site.

Retention and your requests

We retain purchase and activation records while needed to maintain your perpetual licence and meet financial record-keeping requirements. Released activations remain as licence history. Backups are retained for 30 days. Support records are kept as needed to handle and understand your requests.

To request access, correction or deletion, contact support@clippa.com.au. We may need to confirm your identity. We explain any records that must be retained and any effect deletion would have on your licence before making a change.

If you have a privacy concern, contact us first. You can also contact the Office of the Australian Information Commissioner or your local privacy regulator.